Dog Grooming Melbourne.
More than just grooming, it’s all love.
Dog Grooming South Melbourne.
More than just grooming,
It’s all love.
At The Dog’s Tail Grooming Service, we provide ourselves in providing compassionate pet grooming – we will look after your pet as if they are our own.
Grooming is more than just making your pet look good, it’s also vital for the health and well-being of your pet. Bathing and grooming animals is much different than cutting a human’s hair. Pets bark, move around, nip, and can become timid and overly anxious. Our number one priority is the health and safety of your trusted companion. To keep your pets happy, safe, healthy, and looking their best, we ask you to read and agree to the following:
Your appointments are important to us! We understand that life happens, and unexpected issues arise, and we work hard to accommodate everyone’s needs. Our groomers work on a tight schedule and are directly impacted financially when they have a no-show or late cancellation. To keep our operation running efficiently, we do require a 24-hour cancellation notice.
Cancellations less than 24-hour notice will be charged 50% of reserved appointment.
No Shows or same day cancellations will be charged 100% of service fee.
As a courtesy, we do call, text and/or email to confirm the date and time at least two days prior to your appointment.
Safety comes first for everyone during the grooming process for both our groomers and your pet. Not all pets are accepting of the grooming process. Muzzling will not harm your pet and protects both the pet and groomer. The Dog’s Tail reserves the right to muzzle pets who pose a safety issue and has the right to cease the grooming process when the situation becomes too stressful and/or dangerous for pet and groomer. It is the customer’s responsibility to inform The Dog’s Tail staff of any known past aggression issues, large or small. If your pet becomes overly aggressive or bites at any time during the grooming process, The Dog’s Tail will charge an aggressive dog fee in addition to the regular grooming charge.
We make every effort to ensure your pet’s grooming is pleasant and safe. If your pet becomes ill or is injured and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so.
Pets with matted coats need extra attention during their grooming session. Mats can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions. Heavy matting can also trap moisture and urine near the pet’s skin allowing mould, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of matting removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioural changes. There is an extra charge for any necessary de-matting.
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming process. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. The Dog’s Tail will not be responsible for accidents or injury to an elderly or health-compromised pet during their grooming process. We reserve the right to stop the grooming process at any time if we feel it is in the best interest of your pet.
Shaving a heavily coated pet during the summer is not recommended. In both hot and cold weather, a pet’s coat helps regulate body temperature and provides insulation and protection from the sun. Coats that are shaved off, particularly on double coated dogs (such as Huskies and Shepherds) may grow back dull, patchy, or not at all. If you are looking to cut back on shedding or keep your pet cool, the best course of action is frequent bathing to allow air to move freely within your pet’s coat and use of a good de-shed program.
Although fleas are not common, we do occasionally see pets with fleas. They thrive in humid environments and are easily controlled with flea medication from your veterinarian.
If we find lice or fleas on your pet, we will call to inform you and request permission to give your dog a medicated bath. To limit exposure to our other clients, we will not be able to blow dry dogs. We will charge the normal bath fee and $15 extra for the medicated shampoo.
The Dog’s Tail does not offer anal gland services.
We will clean your dogs ears and remove any hair inside the ear canal as part of the grooming process. If you do not wish for us to do this please let us know. If an ear infection is suspected, it is the owner’s responsibility to seek veterinary care.
Prompt pick up of your pet within 30 minutes of the agreed time is required. If your pet is not picked up within this time a $50 additional charge will apply as a day care fee.